Artisan Guarantee & Returns
Last updated: February 27, 2026
We stand behind every piece we make. If something isn't right, we want to make it right.
The 14-Day Window
You have 14 days from the date your order arrives to request a return. Items must be unworn, unwashed, and in original condition.
One-of-a-Kind Disclaimer
Many Wildenflower pieces are truly one of a kind. Slight variations in dye pattern, color intensity, and texture between the photographed item and your item are natural — and they are not defects. They are what make your treasure yours.
What Can't Be Returned
- Custom or personalized orders
- Final Sale items (marked clearly at time of purchase)
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. If we made a mistake, we'll make it right at no cost to you.
Lifetime Repair of Craftsmanship
Separate from returns: we repair craftsmanship defects — stitching, hardware, a dye set that lifts, a seam that gives — for the life of the piece. This covers our handmade leather, tie-dye, and jewelry. Crystals and artwork have nothing to repair, so this promise doesn't apply to them.
Email us photos of the issue and your order number before shipping anything. We'll confirm the repair is covered and tell you where to send it; you ship the piece in, and we cover the repair and return shipping back to you.
This is a repair promise, not a refund or replacement guarantee — we'll always try to repair first. It doesn't cover normal wear, accidental damage, loss, or natural one-of-a-kind dye variation.
How to Start a Return
Email us at wildenflowercreations@gmail.com with your order number and a brief description of the issue. We'll respond within 2 business days.
Refund Timeline
Approved refunds are processed within 5–7 business days of receiving your returned item. Refunds are issued to the original payment method.